Returns
TO START A RETURN
- Log into https://account.eddieandollie.com to start the return process.
2. Once the request is received and accepted, we will send you instructions on how, when and where to send your items.
3. Pack and mail the items unworn, with tags still attached and in original packaging.
4. Once the item has been received and processed, we will issue a refund to your original form of payment.
*Items sent back to us or the address on your package without first requesting a return will not be accepted.*
You can always contact us for any return question at customerservice@eddieandollie.com
PLEASE READ BELOW
RETURN AND REFUND POLICY
We get it! Online apparel shopping makes no sense unless you can return the items!
When you don't have a dressing room, how is a customer to know if an item fits correctly and/or arrives as expected? We have had our own personal frustrations as customers when we've discovered an item is not returnable. Being told that the return policy is buried in pages and pages of fine print legalese somewhere on the store's website is not a consolation.
Giant retail stores typically have a single return policy that applies to all items they sell. Unfortunately, small stores, like Eddie and Ollie, are not large enough to have a single return policy because the overall cost to the retailer would mean almost certain death for the store.
We will admit, not only are returns a potential Achilles heel to customers, but the same holds true for small retail shops. We do our best to provide items that are affordable, and to do that we work with multiple vendors and suppliers. That means we have to adhere to each of their individual return policies which vary.
We want to make it as easy as possible for customers to shop and be happy.
An informed customer makes better decisions about purchases when they know the return policy and options up front. This is why the return policy for each specific item on Eddie and Ollie is listed under that particular item's description. This way, customers can decide if they are comfortable purchasing the product knowing up front what their return options (costs, return window timing, etc.) are for the exact item they are considering.
Example 1: Customer A wants a sweater and likes two on the Eddie and Ollie website. Customer A knows they will have to order multiple sizes to determine the best fit. Customer A reads that the first sweater only allows for returns if the item is damaged upon arrival. Customer A decides to purchase the second sweater because this item allows for all returns, and not just damaged ones.
Example 2: Customer A loves a coat on Eddie and Ollie and reads below the coat's description that the coat is fully returnable, but the return must be initiated within three (3) days of delivery. Customer A knows this is within their ability to execute, so Customer A purchases the coat.
At Eddie and Ollie we only work with vendors and suppliers that have return policies (except for some pieces of jewelry). Unfortunately, some return policies are less flexible than others. For this reason, we want you to make the best decision about how you spend your money, knowing all the information.
Please see the full return policy listed with each item as well as the basic NOPE, EH, YUP key below.
Make note that all returns have return windows!
Check who pays for the return shipping fees!
NOPE: Item cannot be returned at all.
EH: Item can only be returned if damaged upon arrival.
YUP: Item can be returned for size, color, fit, and dislike, in addition to damage to the item.
The following reasons are not accepted for policies that only accept returns for items that are damaged or defective in quality:
- Loose threads, raw edges, thickness, fabric texture, and differences in color due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
- Damages due to usage, washing, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
- Refer to the sizing charts as our team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences between different items in the same size.